TV star hands over prize for 'Best Large Letting Chain'

National letting agents Martin & Co has been awarded the UK’s ‘Best Large Letting Chain’ at the Estate and Letting Agency Awards (ESTAs) in London.

The award was presented to Ian Wilson Managing Director of Martin & Co by media personality and journalist Phil Spencer of Channel 4’s Location, Location, Location, who said: “These awards are particularly special, and a true reflection on excellence in customer service as they are the only awards in the industry which are voted for by the landlords themselves.

“They are not easily won, and require a letting agency to achieve a consistently high level of service to their clients over a 12 month period.”

“It's fantastic to see agents getting the credit they deserve after all the negative press they receive.

Throughout the property industry there is a constant need to improve customer service and these awards go a long way to help agents focus on keeping clients happy. “After all the most powerful marketing tool for Agents is word of mouth so customer satisfaction is key.”

On receiving the award, Ian Wilson said “It is a privilege to win such an award. In an industry where numerous sales-base estate agents have recently forayed into lettings, the award has clearly demonstrated that people prefer to work with a dedicated lettings specialist.